What Data We Collect From You
We collect personal data only when you choose to interact with glenorvital.world — by submitting an enquiry form, contacting us directly, or using features that require a response from our team. Passive browsing of cruise travel content on this site does not require you to submit any personal information. The categories of data we collect are limited to what is necessary for the specific purpose of responding to your enquiry and supporting your cruise travel planning.
- Your full name, provided when submitting an enquiry or contact form on glenorvital.world.
- Your email address, used to respond to your enquiry and communicate follow-up information relevant to your cruise planning.
- Your phone number, provided voluntarily when you request a direct call from our cruise travel team.
- Your travel preferences and itinerary interests, shared during planning conversations to help us provide relevant cruise recommendations.
- Technical data including your browser type, device, and pages visited, collected anonymously through analytics cookies to improve site performance.
We do not collect sensitive personal data such as financial account details, passport numbers, or health information through this website. Any documentation requirements relevant to your cruise itinerary are discussed directly during the planning conversation rather than collected through online forms.
How We Use Your Personal Data
Personal data submitted through glenorvital.world is used exclusively to respond to your cruise travel enquiries, provide itinerary recommendations suited to your preferences, and communicate relevant planning information as your departure date approaches. We do not use your data for automated decision-making or profiling, and we do not use it to send unsolicited marketing communications unrelated to a specific enquiry you have made.
Anonymous analytics data collected through performance cookies is used to identify pages that may be unclear or underperforming and to improve the quality of cruise travel content published on this site. This data cannot be traced back to individual visitors and is reviewed in aggregate form only. It informs editorial decisions about site content and does not influence how we handle individual enquiries or personal data.
Your Rights Under Malaysian Data Protection Law
Under the Personal Data Protection Act 2010, Malaysian residents have rights regarding personal data held about them, including the right to access, correct, and in certain circumstances request the erasure of that data. You also have the right to withdraw consent for specific uses of your data and to request that we cease processing it for direct communication purposes. We will respond to any reasonable request within a timeframe consistent with our legal obligations. To exercise any of these rights, contact us using the details provided at the foot of this policy.
Right to Access Your Data
You may request a copy of the personal data we hold about you at any time by contacting us directly with a written request.
Right to Correct Your Data
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right to Erasure of Data
You may request that we delete personal data we hold about you where it is no longer necessary for the original purpose of collection.
Right to Data Portability
Where technically feasible, you may request that we provide your personal data in a structured, commonly used format for transfer.
How We Share Your Personal Data
We do not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data submitted through glenorvital.world is handled by our internal team and is not shared with cruise operators, booking platforms, or marketing partners without your explicit knowledge and agreement during the planning process.
In limited circumstances, we may share data with trusted service providers who support the operation of this website — including analytics platforms and hosting infrastructure providers. These providers are contractually required to handle your data in accordance with applicable Malaysian data protection standards and are not permitted to use it for any purpose beyond the specific service they provide to glenorvital.world. We review these arrangements regularly to ensure ongoing compliance.
How We Protect Your Personal Data
Personal data submitted through glenorvital.world is stored on secured servers with access restricted to authorised team members who require it to respond to your enquiry. We apply reasonable technical and organisational measures to protect against unauthorised access, accidental loss, or disclosure of personal data. These measures are reviewed and updated as the technical environment and our obligations under Malaysian law evolve over time.
No data transmission over the internet can be guaranteed as entirely secure. While we take our data security obligations seriously and maintain appropriate safeguards, we cannot provide an absolute guarantee against every possible form of interception or breach. If you have concerns about submitting information through our online forms, you are welcome to contact us by phone instead.
Contact Us About This Privacy Policy
Office Address: Standard Chartered Building, No. 2 Beach Street, George Town, Penang 10200 Malaysia
Phone: +6017-033 3889
Email: content@glenorvital.world